McLean USA Program . . . Helping Our Independent Residents Stay Independent Longer

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McLean USA Program . . . Helping Our Independent Residents Stay Independent Longer

Life. Liberty. The Pursuit of Independence.

Life.

Whether it's a book club, a personalized work-out in our gym, a swim in our Olympic-size pool or a walk at our scenic Game Refuge, at McLean, life is all about ensuring our residents have access to all of the things that they enjoy . . . surrounded by an array of new friends who share their interests and passions.

Liberty.

Freedom and choices are hallmarks of our approach to living well. At McLean, residents live life the way they want to . . . on their own terms. However, illness, disability or the natural challenges that come with age happen can threaten independence. That’s where our new USA Program comes in.

The Pursuit of Independence.

Introducing the McLean USA Program, a new program designed to help our residents live independently longer, ensuring they can continue to enjoy all that the McLean lifestyle offers. Whether it’s housekeeping services, medication reminders, or assistance with daily activities, our USA Program offers personalized services designed to meet specific needs and budgets.

Exclusively for Village Residents

Our USA Program is designed specifically for those in The Village who would benefit from a few hours of assistance a week, but who are not yet ready for assisted living. Certified Nursing Assistant services are provided through an exclusive partnership with Brightstar.

Many residents begin their relationship with Brightstar through its Sparkle housekeeping program, which is executed by Brightstar CNAs. Because the housekeeping services are provided by trained certified nursing assistants, they are often able to identify when a resident may be in need of enhanced services to maintain his or her independent lifestyle. The residents and their families are find comfort in knowing they can receive additional services from someone they already know. This approach also provides residents with privacy . . . neighbors think that they are receiving housekeeping services, not help.

How It Works

Starting the USA Program is just a phone call away. Our Concierge works with the residents to determine what services they are looking for and what USA “package” would best meet their needs. The packages are all priced on a monthly basis so there are no complicated, confusing hour-by-hour bills.

A member of the Brightstar management team meets with the resident to complete a brief medical history and discuss services and the type of person that would be a good fit for them. Brightstar will do everything possible to provide a caregiver that will make sure the resident feels comfortable.

Service Options

USA offers three levels of services depending on need, as well as Brightstar’s exclusive HANDS Program, which offers assistance both before and after day surgery.

USA Red

USA Red offers supportive services, Monday through Friday, for up to 16 hours a month. Typically two hours, twice per week. Services include:

USA White

USA White offers personal care services for up to 24 hours per month. Services are available Monday through Friday, typically three hours, twice per week. Services included:

USA Blue

USA Blue offers personal care plus services for up to 32 hours per month. Services are provided two hours per day, usually four times a week, Monday through Friday. Services include:

Temporary Services are available seven days per week on a case-by-case, as-needed basis.

HANDS Program

The HANDS Program assists residents in need of day surgery by offering:

Personal transportation to and from appointment (in resident’s car OR CNA’s car)
Prescription pick up
Meal preparation
Ensure comfort and ease upon return home

The Team

All USA staff are certified nursing assistants who are supervised by licensed or registered nurses. Ongoing education, support and in-service training are also provided.

Caretogether

Caretogether is a web-based community that offers family caregivers the ability to connect with each other and share vital information such as scheduling, messaging, tasks and resources as a means to ensure they have the support they need to provide the best care possible for their loved ones. It is available to all Village residents enrolled in the USA Program.

Independence . . . and So Much More

Life at McLean offers so much more than most seniors ever dreamed their retirement lifestyle would offer . . . free time for all the things they enjoy; freedom from cooking, cleaning, maintenance; a world of new things like university classes, book clubs, discussion groups; a calendar full of planned social and recreational programs; the opportunity to connect with new people and reacquaint with old friends . . . and now, our USA Program to help residents maintain their cherished independence.

Read What People are Saying about the USA Program

"When my Mom was rushed to the hospital recently, I didn’t know who I was more concerned about: her or my 100-year-old step-father, Chris. I knew she’d receive good care at the hospital and at McLean Rehabilitation where she’d go to regain her strength before returning to their Burkholder apartment, but I didn’t like the idea of Chris staying alone in the interim. And yet, leaving my responsibilities in Michigan, where I live, to go stay with him would be really be hard. That’s when I truly came to appreciate the services Brightstar can provide through the USA Program. The McLean Care Coordinator, Village staff and the Brightstar team immediately stepped in, working with me to provide staffing to drive Chris to the hospital to visit Mom, daytime companionship and even overnight assistance. Living a thousand miles away from my folks can be worrisome, but the McLean and Brightstar teams provided my step-dad great care and me priceless peace of mind."

– Tamara Real